Protectaseal brand protection and security solutions company logo

Privacy Policy

Last updated: September 2026

Protectaseal Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with us. It should be read alongside our Cookie Policy.

1. Who We Are

Protectaseal Limited is a UK manufacturer of tamper-evident tapes, seals, and labels. We are the data controller responsible for your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our registered address is Unit 14, Hartnoll Business Centre, Post Hill, Tiverton, Devon, EX16 4NG, United Kingdom.

For any questions about this privacy policy or how we handle your personal data, contact us at: info@protectaseal.com or telephone +44 (0)1884 253181.

2. What Data We Collect

We may collect and process the following personal data, depending on how you engage with us:

  • Contact information — name, email address, telephone number, and company name, submitted via our enquiry or distributor application forms
  • Business information — your role, organisation, and industry sector, where provided as part of a product or distributor enquiry
  • Technical data — IP address, browser type, operating system, and browsing behaviour on our website, collected automatically via cookies and analytics tools
  • Correspondence — any information you provide when you contact us by email, telephone, or through our website forms.

3. How We use Your Data

We use your personal data to:

  • Respond to your enquiries and provide product information
  • Process distributor partnership applications
  • Send you technical documentation or product specifications you have requested
  • Manage and develop our business relationships with customers, distributors, and partners
  • Improve our website and understand how visitors use it
  • Comply with legal, regulatory, and governance obligations.

We do not use your data for automated decision-making or profiling. We do not sell your personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Legitimate interests — to respond to enquiries, manage business relationships, and improve our website. Where we rely on legitimate interests, we consider your reasonable expectations and balance them against our business purposes
  • Consent — where you have given explicit consent, such as opting in to receive marketing communications
  • Legal obligation — where we are required to process data to comply with applicable law
  • Contractual necessity — where processing is necessary to fulfil a contract or pre-contractual request.

5. Cookies and Analytics

Our website uses cookies to improve your browsing experience and to analyse website traffic. Analytics data is collected in accordance with your cookie consent preferences. You can manage your cookie settings at any time using the cookie banner or the settings link in the footer of our website.

For full details of the cookies we use, please refer to our Cookie Policy.

6. Data Sharing

We do not sell personal data. We may share your personal data with:

  • Service providers — website hosting, email services, and analytics providers who process data on our behalf under appropriate contractual and security safeguards
  • Authorised distributors — where you have submitted an enquiry that is best handled by a distributor in your region, and only with your knowledge
  • Legal authorities — where required by law, regulation, or to protect our legal rights.

We do not transfer personal data outside the United Kingdom unless appropriate safeguards are in place in accordance with UK GDPR requirements.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or regulatory requirements. We typically retain enquiry and correspondence data for 24 months after the last point of contact. We retain analytics data in accordance with our Google Analytics configuration.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • The right to access your personal data
  • The right to rectification of inaccurate or incomplete data
  • The right to erasure ("right to be forgotten")
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing
  • The right to withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at info@protectaseal.com. We will respond to your request within one calendar month.

9. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 0303 123 1113. Website: ico.org.uk

10. Changes to This Policy

We may update this privacy policy from time to time to ensure ongoing compliance with data protection law. Any changes will be published on this page with an updated revision date.